Shipping policy

We ship worldwide

Orders are shipped from our headquarters in Pescara, Italy, Monday to Friday from 9:00 am to 4:00 pm.

Delivery in Italy can take between 2 and 5 working days. Delivery to Europe, USA, China, Japan, Australia and other countries can take between 15 working days. Any order placed after 12:00 noon will be processed the following day.

Once the order has been shipped, Poke House sends its customers an email with the tracking number.

Order fulfilment

Poke House reserves the right to refuse an order if payment is not verified.

Poke House reserves the right to refuse orders or refuse to provide services to anyone at any time.

All orders are shipped from our office in Italy.

Note: during promotions, deliveries may be delayed by up to 5 working days due to the exceptional volume of orders.

Prevention of COVID-19 infection: Poke House takes the prevention of coronavirus infection very seriously. We do our best to keep our production environment safe and our logistics partners are following a very meticulous management protocol to prevent contagion. This may result in a slight delay in deliveries, with safety being a priority.